WHOLESALE QUESTIONS AND ANSWERS
Q: I WANT TO SEND OVER A TRADE OR WHOLESALE ORDER, WHERE DO I SEND IT?
A: Please fax all trade and wholesale orders to 1-866-571-3646 or e-mail email@example.com. If you are a new customer and we do not have credit card information on file please make sure your fax contains all pertinent information for us to process billing the order. We will not process an order without credit card information. We cannot accept orders via the phone; we must have a hardcopy of the order.
Q: WHAT IS THE STATUS OF MY ORDER?
A: Standard trade and wholesale production times on hand printed items is 15 business days plus standard Fed Ex Ground delivery times (1-5 days) on the following items: Pillows, Stretched Wall Art and Slats.
Stock items are the following: Cotton Bedding, Sheeting, Studio Pillows and Wall Flats.
These items will ship in 3-5 business days plus standard Fed Ex Ground delivery times (1-5 days).
Please see standard delivery and production times above. If your order falls within these timeframes please allow appropriate time to receive your order. If it has been longer than the above stated time please e-mail firstname.lastname@example.org and we will respond within 2 business days. We cannot respond to all inquiries of orders that still fall within standard delivery times.
Q: DO YOU OFFER DISCOUNTS TO THE TRADE?
A: We do offer standard trade discounts for retail buyers, architects, interior designer firms, and exporters. To receive trade pricing and minimums a Tax ID or Resale Certificate is required. Please inquire for appropriate pricing. Trade orders can be placed online.
Q: I HAVE AN ONLINE STORE AND WOULD LIKE TO ADD INHABIT’S PRODUCTS?
A: If you are interested in adding the Inhabit product line to your retail website please e-mail information on the site, the URL, and which products you are interested in carrying to email@example.com. We will review the information and get back to you. Please note no images or information from our site may be used without permission from Inhabit.
Q: I PLACED A WHOLESALE OR TRADE ORDER AND NEED TO RETURN IT?
A: We accept no returns on orders purchased at a trade/wholesale discount unless the item was damaged in transit. Please see sheet attached to your order titled “HOW TO RECEIVE YOUR ORDER” if your order was damaged in transit.
Q: I WOULD LIKE TO RECEIVE YOUR CATALOGS?
A: New catalog is currently in development. The website is the best way to see our current line.