You may return your purchase for a refund within 21 days of delivery; all you need to do is request and RMA and ship the item back to us. Please review the requirements below in order to receive a refund/exchange. Refunds will be issued if the product is in original condition and wrapped in original unopened packaging. If lighting has been assembled it will not be able to be returned. A 10% of MSRP restocking fee will apply to all Wall Flat orders and a 15% restocking of MSRP on rug and lighting returns. We are unable to process your return/exchange until it is back in our possession so we strongly recommend that you insure the package. We are not responsible for packages returned with no tracking information. We do not accept returns via COD.
TO AVOID A RETURN
Inhabit offers swatches, color cards and samples.
Color and fabric swatches of all products. To see exact colors and fabrics we highly recommend ordering a swatch first. CLICK HERE TO ORDER.
Wall Flat tile samples CLICK HERE TO ORDER.
OBTAINING A RETURN AUTHORIZATION NUMBER (RMA)
Contact us at firstname.lastname@example.org with your original order ID number, item(s) you wish to return/exchange and reason. No phone calls please. RMA's are not issued over the phone. You will receive a response via e-mail within 72 hours along with instructions for return or additional questions. RMA# must be clearly marked on the outside of the returning package. Are only valid for 10 calendar days from date received and will only be issued once, so please promptly ship back the item(s). You should retain the tracking number of the return shipment for your records. We also suggest Ground service for return shipments.
- Any return that is sent back without an RMA will be refused for delivery and returned to the shipper.
- Used and opened items, shipping fees, swatches, color cards, samples, final sale, outlet/sale items are non-returnable.
- If you were eligible for free shipping this will deducted from the return if your order total no longer qualifies.
- Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable. Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.
IF YOU RECEIVED DAMAGED OR INCORRECT MERCHANDISE
Save your original packaging until you are sure your order is defect/damage free and filled correctly. Defective product will be replaced. This pertains to receipt of new orders only. Contact us at email@example.com within five days. KEEP ALL OF THE ORIGINAL PACKAGING as it may be required for inspection by the shipping company. If you received incorrect merchandise we will issue a call tag to retrieve it or provide a return shipping label in the box of the replacement merchandise being sent to you.
WHAT IS YOUR RETURN POLICY THROUGH AN INHABIT AUTHORIZED RESELLER?
Contact the retailer or online store you purchased the item from or visit their website for their return policies. Do not send product purchased through an authorized Inhabit reseller back to Inhabit, it will be refused and returned to you.
We reserve the right to alter minor details of our products in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials. Some products may show differences in color/texture that do not necessarily indicate defectiveness.