inhabit


 

 

GENERAL
SHIPPING
WALL FLATS
BEDDING
STRETCHED WALL ART
PILLOWS
SLATS - HANGING FABRIC PANELS

 

 

GENERAL

Q: I PLACED MY ORDER A FEW DAYS AGO, MY CREDIT CARD WAS BILLED BUT MY ORDER HAS NOT ARRIVED?
A: Standard production time on hand printed items is 5-7 business days plus standard Ground delivery times (1-4 days) on the following items: Pillows, Stretched Wall Art and Slats.
Stock items are the following: Bedding, Sheeting, Studio Pillows, Lighting and Wall Flats.
These items will ship in 3-5
business days plus standard Ground delivery times (1-4 days).
Standard policy is our website bills the credit card once the order is placed.

Please note that if your order contains both stock and hand printed items, ship times will default to the longer delivery time. The order will ship complete in one shipment.

Q: WHAT IS THE STATUS OF MY ORDER?
A: Please see standard delivery and production times above. If your order falls within these timeframes please allow appropriate time to receive your order. If it has been longer than the above stated time please ask us via our Live Chat button or call 888-830-5072 Ext 103.

Q: THE WEBSITE IS TELLING ME I JUST PLACED A DUPLICATE TRANSACTION?
A: If the website is telling you this your order has not gone through. If you did not receive a confirmation of order via e-mail, your order has not gone through. If you receive this message you would have previously received an error message about there being a discrepancy in the credit card billing address provided and if you try to submit the order with the address information the same for a second time you will receive the error message about it being a duplicate transaction. The best thing is to check the billing address with your credit card company or try a different card.

Q: I DID NOT RECEIVE AN E-MAIL CONFIRMATION OF MY ORDER?
A: Please check your SPAM folder; if you cannot locate the e-mail please e-mail customerservice@inhabitliving.com.

Q: CAN I BUY EXTRA FABRIC YARDAGE FROM YOU?
A: We do not offer additional yardage of our fabrics at this time.

Q: I SAW AN ITEM IN A STORE OR ON YOUR WEBSITE A WHILE BACK AND I WANT TO ORDER IT. CAN I STILL GET IT?
A: If you do not see it on the website it is no longer available.

Q: DOES THE PRODUCT COME WITH A WARRANTY?
A: Inhabit warrants our products to be defect free in the materials and workmanship. Normal wear and tear is not covered and considered normal. Damage due to customer accident or misuse is not covered. Natural variations in products are not considered defects. The customer must exercise proper care to minimize any such damage. Handmade products will generally vary in color or texture from item to item. Measurements are approximated due to the fabric’s natural ability to stretch and shrink. Due to the nature of electronic media, color of actual product may differ slightly from pictured. Dye lots and item availability may change without prior notice.

BACK TO TOP

 

SHIPPING

Q: I DID NOT RECEIVE AN E-MAIL CONFIRMATION OF MY ORDER SHIPPING?
A: Either your order has not shipped yet or the confirmation is in your SPAM folder. Please see standard production and delivery times above.

Q: MY ORDER HAS SHIPPED, WHEN CAN I EXPECT IT TO ARRIVE?
A: Your e-mail confirmation of shipment will contain a FED EX tracking #. Track at www.fedex.com and it will provide you with current shipping status.

Q: IS RUSH SHIPPING AVAILABLE?
A: Yes, rush shipping is available through the website or over the phone. We offer Next Day and 2 Day Service and will ship stock items the same day if the order is placed by 12 pm EST M-F. Production on handmade items will take 2 days prior to shipping.

Q: I JUST RECEIVED CONFIRMATION MY ORDER SHIPPED BUT I NEED TO CHANGE MY SHIPPING ADDRESS?
A: If your order has already shipped we are not able to make this change. We will have to wait for it to be returned to us and then reship to the new address. Additional shipping charges will apply.

Q: DO YOU SHIP INTERNATIONALLY?
A: Yes. Inhabit partners with iGlobal Stores to service international customers. Simply add the products to your shopping cart and then click on the “iGlobal Checkout” button during checkout. You will then be redirected to the iGlobal Stores. All products will be transferred to the iGlobal Stores checkout page and your order can be viewed in your own currency. Note that taxes and duties are the responsibility of the recipient. All international orders are FINAL SALE. The charge on your credit card will appear as iGlobal Stores.

If you have any questions regarding an existing international order, please contact iGlobal Stores by email at customerservice@iglobalstores.com.

BACK TO TOP

 

BEDDING

Q: WHAT COMES IN A COTTON BEDDING SET?
A: Duvets sets include: one duvet cover and a pair of shams.

Q: DO YOU MAKE CALIFORNIA KING SIZES?
A: At this time we do not make California King. All sizes and dimensions currently available are listed at www.inhabitliving.com.

Q: DOES THIS PATTERN COME IN OTHER COLORS THAN SHOWN ON www.inhabitliving.com?
A: No. All sizes, colors, and patterns are pictured.

Q: DO YOU MAKE CUSTOM BEDDING?
A: We only make bedding as pictured at www.inhabitliving.com. We do have programs available for custom designs or private labeling for larger retailers. Contact us with questions.

Q: WHO MAKES THE BEDS YOU USE IN YOUR PHOTOS?
A: Bo Concept makes the beds in our photos. http://www.boconcept.us/Beds-62866.aspx.

BACK TO TOP

 

WALL FLATS

Q: WHAT ARE WALL FLATS MADE OF?
A: Bagasse

Q: HOW MANY TILES COME IN A BOX?
A: 10

Q: WHAT SIZE ARE THE TILES?
A. 18” x 18”. Each box covers 22.5 square feet of wall space. Calculate how many you will need for your projects at www.inhabitliving.com.

Q: WHAT COLOR ARE THEY?
A: Off-white

Q: CAN I PAINT THEM?
A: Yes. See installation instructions here:
Wall Flat Installation Instructions

Q: HOW DURABLE ARE WALL FLATS?
A: Wall Flats are extremely durable. They will react in a similar manner to drywall once installed according to our permanent installation instructions. The corners need to be handled carefully before and during installation as well as when transporting. We would not recommend them for use in an area where they will be subject to frequent contact such as leaning, bumping, or kicking.

Q: HOW DO I INSTALL WALL FLATS?
A: Wall Flat Installation Instructions

Q: CAN I CUT THEM?
A: Yes, there are multiple options for cutting the tiles. See instructions here:
Wall Flat Installation Instructions

Q: CAN WALL FLATS BE USED IN A BATHROOM OR KITCHEN?
A: Yes, Wall Flats can be used in a bathroom or kitchen. They cannot come into direct contact with water or be in a room with excessive and repetitive steam. They should be installed using our permanent installation method. See installation instructions here: Wall Flat Installation Instructions They should be painted with a bathroom or kitchen appropriate paint.

Q: CAN WALL FLATS BE INSTALLED ON CEILINGS?
A: If installed correctly via the permanent installation method they can be. Because of gravity, finishing nails may need to be used to help secure tiles while the adhesive sets up.

BACK TO TOP

 

PILLOWS

Q: WHAT ARE THE PILLOW INSERTS MADE OF?
A: Inhabit pillow forms are 95% crushed feather and 5% down with a cotton cover.

Q: CAN THE COVER BE REMOVED?
A: All Inhabit pillows come with a hidden zipper for easy removal of the cover.

Q: CAN THEY BE CLEANED?
A: All Inhabit pillows can be machine-washed on gentle cycle for occasional cleaning. Please note that too frequent cleaning will accelerate the natural aging process of the fabric.

BACK TO TOP

 

STRETCHED WALL ART

Q: ARE THE PIECES ORIENTED HORIZONTALLY OR VERTICALLY?
A: The sizes other than square will always be oriented horizontally unless otherwise indicated.

Q: CAN I GET A CUSTOM SIZE OR COLOR?
A: The stretched wall art only comes in the sizes, designs and colors shown at www.inhabitliving.com.

Q: DO THEY COME WITH A HANGER?
A: The stretched wall art is wrapped around gallery wrap stretcher strips. They are deep enough to be set directly on a nail for hanging. Another type of hanger can easily be attached to the wood stretcher strip if it is your desired hanging method.

Q: DO THEY HAVE TO BE ASSEMBLED?
A: The stretched wall art is ready-to-hang upon receiving. No assembly required.

BACK TO TOP

 

SLATS – HANGING FABRIC PANELS

Q: CAN I GET A CUSTOM SIZE OR COLOR?
A: Slats only come in the sizes, and colors and designs shown at Inhabit Slats

Q: DO THEY COME WITH A HANGER?
A: The Slats come with hangers already placed on the top of the Slat.

Q: DO THEY HAVE TO BE ASSEMBLED?
A: Slats are ready-to-hang upon receiving. No assembly required.

Q: ARE SLATS DOUBLE-SIDED?
A: No, Slats are printed on one-side only.

 

 

© 2012 Inhabit Inc. All Rights Reserved.
Credit Card Services