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Q: I PLACED MY ORDER A FEW DAYS AGO, MY CREDIT CARD WAS BILLED BUT MY
ORDER HAS
NOT ARRIVED?
A: Standard production time on hand printed items is
10-14 business days plus
standard Fed Ex Ground delivery times (1-5 days) on the following items: Pillows,
Stretched Wall Art and Slats.
Stock items are the following: Cotton Bedding, Sheeting, Studio Pillows and
Wall Flats.
These items will ship in 3-5 business days plus
standard Fed Ex Ground delivery times (1-5 days).
Standard policy is our website bills the credit card once the order is placed.
Please note that if your order contains both stock and hand printed items,
ship times will default to the longer delivery time. The order will ship complete
in one shipment.
Q: WHAT IS THE STATUS OF MY ORDER?
A: Please see standard delivery and production times above. If your order falls
within these timeframes please allow appropriate time to receive your order.
If it has been longer than the above stated time please e-mail orderstatus@inhabitliving.com and we will respond within 2 business days. We cannot respond to all inquiries
of orders that still fall within standard production times.
Q: THE WEBSITE IS
TELLING ME I JUST PLACED A DUPLICATE TRANSACTION?
A: If the website is telling you this your order has not gone through. If you did not receive a confirmation of order via e-mail, your order has not gone through. If you receive this message you would have previously received an error message about there being a discrepancy in the credit card billing address provided and if you try to submit the order with the address information the same for a second time you will receive the error message about it being a duplicate transaction. The best thing is to check the billing address with your credit card company or try a different card.
Q: I DID NOT RECEIVE AN E-MAIL CONFIRMATION
OF MY ORDER?
A: Please check your SPAM folder; if you cannot locate the e-mail please e-mail
orderstatus@inhabitliving.com.
Q: I REQUESTED A CATALOG ON YOUR WEBSITE AND
IT HAS NOT ARRIVED?
A: This is to view our catalogs as a PDF download only. The entire line can
also be seen at www.inhabitliving.com.
Q: CAN I BUY EXTRA FABRIC YARDAGE FROM
YOU?
A: We do not offer additional yardage of our fabrics.
Q: I’M HAVING TROUBLE
LOADING YOUR SITE. HOW CAN I PLACE AN ORDER?
A: We cannot take phone orders. But, you can fax 1) billing address 2) mailing
address 3) items you want 4) Credit Card # with expiration date and 5) phone
# and e-mail address to 317-636-7839. You will receive an e-mail confirmation
within 3 business days and standard delivery/production times apply. Please
note, no order will be processed without a valid credit card #.
Q: I SAW AN
ITEM IN A STORE OR ON YOUR WEBSITE A WHILE BACK AND I WANT TO ORDER IT. CAN
I STILL GET IT?
A: If you do not see it on the website it is no longer available.
Q: DOES THE
PRODUCT COME WITH A WARRANTY?
A: Inhabit warrants our products to be defect free in
the materials and workmanship. Normal wear and tear is not covered and considered
normal. Damage due to customer accident or misuse is not covered. Natural variations in products are not considered
defects. The customer must exercise proper care to minimize any such damage.
Handmade products will generally vary in color or texture from item to item.
Measurements are approximated due to the fabric’s natural ability to
stretch and shrink. Due to the nature of electronic media, color of
actual product may differ slightly from pictured. Dye lots and item availability
may change without prior notice.
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Q: I DID NOT RECEIVE AN E-MAIL CONFIRMATION
OF MY ORDER SHIPPING?
A: Either your order has not shipped yet or the confirmation is in your SPAM
folder. Please see standard production and delivery times above.
Q: MY ORDER
HAS SHIPPED, WHEN CAN I EXPECT IT TO ARRIVE?
A: Your e-mail confirmation of shipment will contain a FED EX tracking #.
Track at www.fedex.com and it will provide you with current shipping status.
Q:
IS RUSH SHIPPING AVAILABLE?
A: Yes, rush shipping is available upon request, but please note standard
production times still apply. See standard production times above. Please
e-mail info@inhabitliving.com
for questions about rush shipping.
Q: I JUST RECEIVED CONFIRMATION MY
ORDER SHIPPED BUT I NEED TO CHANGE MY SHIPPING ADDRESS?
A: If your order has already shipped there is nothing we can do. We will
have to wait for it to be returned to us and then reship to the new
address. Additional shipping charges will apply.
Q: DO YOU SHIP OUTSIDE THE US FROM YOUR
WEBSITE?
A: Yes, we can ship to Canada and Puerto Rico. Currently we do not ship outside these areas from our website. If you order from Canada or Puerto Rico and you are charged for duties by your country you are responsible for them. If you do not pay them to the shipping company, the credit card you used to place your order will be charged for the duties.
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Q: WHAT COMES IN A COTTON BEDDING SET?
A: Duvets sets include: one duvet cover and a pair of shams.
Q: DO YOU MAKE
CALIFORNIA KING SIZES?
A: At this time we do not make California King. All sizes and dimensions
currently available are listed at www.inhabitliving.com.
Q: DOES THIS
PATTERN COME IN OTHER COLORS THAN SHOWN ON www.inhabitliving.com?
A: No. All sizes, colors, and patterns are pictured.
Q: DO YOU MAKE CUSTOM BEDDING?
A: We only make bedding as pictured at www.inhabitliving.com. We do have
programs available for custom designs or private labeling for larger
retailers. Contact
us with questions.
Q: WHO MAKES THE BEDS YOU USE IN YOUR PHOTOS?
A: Bo Concept makes the beds in our photos. http://www.boconcept.us/Beds-62866.aspx.
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Q: WHAT ARE WALL FLATS MADE OF?
A: Wall Flats are made from bamboo pulp. There are no
chemical additives in the product and wastewater from production is distilled
and reused. This is
a very responsible and clean product. It’s 100% Green.
Q: HOW MANY TILES
COME IN A BOX?
A: 10 tiles come to a box. They are 18” x 18” in
size and cover 22.5 square feet. Calculate how many you will need for your
projects at www.inhabitliving.com.
Q:
WHAT COLOR ARE THEY?
A: Wall Flats come in a standard off-white.
Q: CAN I PAINT THEM?
A: Yes, they can be painted. See installation instructions here:
http://www.inhabitliving.com/images/pdfs/Wall_Flat_InstV3.pdf
Q: HOW DURABLE
ARE WALL FLATS?
A: Once installed, Wall Flats are extremely durable. They will react in a similar
manner to drywall once on the wall. The corners are susceptible to being dinged
before installation so careful attention needs to be paid to them when moving,
storing and installing. We would not recommend them for use in an area where
they will be subject to frequent contact such as leaning, bumping, or kicking.
They feel like dense hardboard.
Q: HOW DO I INSTALL WALL FLATS?
A: http://www.inhabitliving.com/images/pdfs/Wall_Flat_InstV3.pdf
Q: IS THERE
DIFFERENT INSTALLATION INSTRUCTIONS FOR COMMERCIAL USE OR HIGH LEVEL FINISHING?
A: http://www.inhabitliving.com/images/pdfs/Prof_Inst_%20Instr.pdf
Q: CAN I
CUT THEM?
A: Yes, there are multiple options for cutting them. See instructions here:
http://www.inhabitliving.com/images/pdfs/Wall_Flat_InstV3.pdf
Q: CAN WALL
FLATS BE USED IN A BATHROOM OR KITCHEN?
A: Yes, Wall Flats can be used in a bathroom or kitchen. They cannot come
into direct contact with water or be in a room with excessive and repetitive
steam.
They should be installed using our permanent installation method. See installation
instructions here: http://www.inhabitliving.com/images/pdfs/Wall_Flat_InstV3.pdf
They should be painted with a bathroom or kitchen appropriate paint. They should
not be used as a backsplash in a kitchen.
Q: MY WALL FLATS ARRIVED AND THERE
IS SOME DISCOLORATION ON THE BACK OF THE TILES?
A: This is normal. In the production process the tiles are heated to remove
water, and discolorations on the backside of the panels can show from this.
This should never be visible from the front-side and structurally the panels
are not compromised. Since the panels are made from bamboo pulp they have natural
anti-bacterial properties, so mold is not a concern.
Q: CAN WALL FLATS BE INSTALLED
ON CEILINGS?
A: We have not tested them for use on ceilings, but we see no reason if installed
correctly via the permanent installation method they could not. Test the process
on a small section before attempting a large-scale installation. Because of
gravity, finishing nails may need to be used to help secure tiles during the
curing time of the mastic. These holes can be easily filled after mastic is
dry.
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Q: WHAT ARE THE PILLOW INSERTS MADE OF?
A: Inhabit pillow forms are 95% crushed feather and 5% down with a cotton cover.
Q:
CAN THE COVER BE REMOVED?
A: All Inhabit pillows come with a hidden zipper for easy removal of the
cover.
Q: CAN THEY BE CLEANED?
A: All Inhabit pillows can be machine-washed on gentle
cycle for occasional cleaning. Please note that too frequent cleaning will
accelerate the natural
aging process of the fabric.
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Q: ARE THE PIECES
ORIENTED HORIZONTALLY OR VERTICALLY?
A: The sizes other than square will always be oriented horizontally unless
otherwise indicated.
Q: CAN I GET A CUSTOM SIZE OR COLOR?
A: The stretched wall art only comes in the sizes, designs and colors shown
at www.inhabitliving.com.
Q: DO THEY COME WITH A HANGER?
A: The stretched wall art is wrapped around gallery wrap stretcher strips.
They are deep enough to be set directly on a nail for hanging. Another type
of hanger can easily be attached to the wood stretcher strip if it is your
desired hanging method.
Q: DO THEY HAVE TO BE ASSEMBLED?
A: The stretched wall art is ready-to-hang upon receiving.
No assembly required.
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Q: CAN I GET A CUSTOM SIZE OR COLOR?
A: Slats only come in the sizes, and colors and designs shown at www.inhabitliving.com.
Q:
DO THEY COME WITH A HANGER?
A: The Slats come with hangers already placed on the top of the Slat.
Q: DO
THEY HAVE TO BE ASSEMBLED?
A: Slats are ready-to-hang upon receiving. No assembly required.
Q: ARE SLATS
DOUBLE-SIDED?
A: No, Slats are printed on one-side only.
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Q: I WOULD
LIKE TO RECEIVE YOUR CATALOGS?
A: Our catalogs are available for download online at: http://www.inhabitliving.com/reseller_inq.aspx. The website will also show our current line. Printed catalogs will be sent
along with delivery of your opening order.
Q: I WANT TO SEND OVER A TRADE OR
WHOLESALE ORDER, WHERE DO I SEND IT?
A: Please fax all trade and wholesale orders to 317-636-7839 or e-mail orders@inhabitliving.com. If you are a new customer and we do not have credit card information on file
please make sure your fax contains all pertinent information for us to process
billing the order. We will not process an order without credit card information.
We cannot accept orders via the phone; we must have a hardcopy of the order.
Please find our standard order form here:
http://www.inhabitliving.com/Images/pdfs/06_Inhabit_order_form.pdf. To receive
trade pricing and minimums a Tax ID or Resale Certificate is required.
Q: WHAT
IS THE STATUS OF MY ORDER?
A: Standard trade and wholesale production times on hand
printed items is 15 business days plus standard
Fed Ex Ground delivery times (1-5 days) on the
following items: Pillows, Stretched Wall Art and Slats.
Stock items are the
following: Cotton Bedding, Sheeting, Studio Pillows and Wall Flats.
These items
will ship in 3-5 business days plus standard Fed
Ex Ground delivery times (1-5 days).
Please see standard delivery and production times above. If your order falls
within these timeframes please allow appropriate time to receive your order.
If it has been longer than the above stated time please e-mail orderstatus@inhabitliving.com and
we will respond within 2 business days. We cannot respond to all inquiries
of orders that still fall within standard delivery times.
Q: I HAVE AN ONLINE STORE
AND WOULD LIKE TO ADD INHABIT’S PRODUCTS?
A: If you are interested in adding the Inhabit product line to your retail
website please e-mail information on the site, the URL, and which products
you are interested in carrying to info@inhabitliving.com. We will review the
information and get back to you. Please note no images or information from
our site may be used without permission from Inhabit.
Q: I PLACED A WHOLESALE
OR TRADE ORDER AND NEED TO RETURN IT?
A: We accept no returns on orders purchased at a trade/wholesale
discount unless the item was damaged in transit. Please see sheet attached
to your order titled “HOW
TO RECEIVE YOUR ORDER” if your order was damaged in transit.
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